From this page, you can send all your computer problems and queries by email.

We recommend you only do this if Live Chat is offline or unavailable, as Live Chat will provide an instant response.

Click here to use our online support ticket system
to send a message or reply to a previous message

Or send us an email to
freepcsupport@kiano.net

We aim to answer all emails within 24 hours;
however, you may receive a reply in a few minutes at some times.

Remember to give plenty of detail in your question,
so we can help you find the answer as quickly as possible!