Terms of Service | Privacy Policy

Last updated: 24 March 2010

Kiano.Net Ltd (referred to as: ‘we’, ‘us, ‘our’, ‘Kiano.Net’) knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our Privacy Policy. By visiting www.kiano.net or using Kiano.Net’s services you are accepting and consenting to the practices described in this Privacy Policy.
This website is brought to you by Kiano.Net Ltd (a Private Limited Company registered in England, Company Number: 06880299). Kiano.Net Ltd believes it is important to protect your privacy and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect information about you and then use it to meet your needs. It also explains some of the security measures we take to protect your privacy, and tells you certain things we will not do. You should read this policy in conjunction with the website Terms of Service.
When we first obtain personal information from you, or when you purchase a new service or product from us, we may give you the opportunity to tell us if you want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.

Collecting Information
We may collect personal information about you from a number of sources, including the following:

  • From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service – like your bank details
  • From you when you contact us with an enquiry or in response to a communication from us, in which case, this may include information like your telephone number or email address

Using Your Personal Information
Information about our customers is an important part of our business and we are not in the business of selling it to others.
We will use your personal information to:

  • Identify you when you contact us
  • Help identify accounts, services and/or products which you could have from us
  • Help administer and contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future
  • Carry out anonymous marketing analysis, including creating statistical and testing information - to make improvements to our services to you
  • Help to prevent and detect fraud or loss
  • Contact you in any way (including mail, email, telephone, visit (call-out), text or multimedia messages) about products and services offered by us, unless you have opted out of any specific communications

We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They may have access to personal information but strictly for the functions they need to perform only. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by the Data Protection Act. We may allow other people and organisations to use information we hold about you if we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
We may monitor and record communications with you (including phone conversations and emails) for quality assurance and legal compliance.
Where you give us information on behalf of someone else, you confirm that you have provided them with the information set out in this document and that they have not objected to such use of their personal information.
If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with law enforcement organisations (E.g.  the police) and insurance organisations. Kiano.Net, law enforcement and insurance organisations may also use technology to detect and prevent fraud.

Protecting Information
We have strict security measures to protect personal information.

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you
  • It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer

The Internet

  • If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us personal information through our website, we will normally give you the opportunity to opt-out of email contact. However, you can always send us an email (at the address set out below) at any time if you change your mind
  • Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control
  • We may use 'cookies' to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies, if you wish
  • If you do not want us to use cookies in your browser, you can set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer. However, you may not be able to use some of the products or services on our website without cookies
  • Like many other websites, Kiano.Net makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable. None of this information is shared outside Kiano.Net, and is only used for anonymous statistics to improve our service to you

Turning Off Cookies in Different Browsers
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.

Links
Our site may include third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.
Kiano.Net uses Google AdSense – a third party Internet advertising company working on our behalf. They will use technology to send (or "serve") the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content (interest-based advertising). We do not have access to, or control over cookies or other features that they may use, and the information practices of Google AdSense is not covered by this Privacy Policy. You can view their Privacy Policy and opt-out of certain advertising technologies at http://www.google.com/privacy_ads.html.

Further Information
If you would like any more information or you have any comments about our Privacy Policy, please call our Customer Services on 0871 288 3879 (calls charged up to 10p per minute from BT Landlines) or email us at admin@kiano.net.
We may amend this policy from time to time, in which case, we will publish the amended version on our website, and you can ask us for a copy by emailing us at admin@kiano.net. This policy applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.